北京招聘

Roles and Responsibilities

• Providing “Technical Solutions” to customers for Supply Chain solutions, through remote support telephone, web chat and e-mail.
• Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
• Delivering trainings to customers on Aspen PIMS and other Supply Chain Suites of Products. Updating course material for continuous training delivery improvement.
• Providing “Consultative Support Services” to customers on-site for Implementation & On-site troubleshooting with a commitment to complete the task on schedule.
• Demo Supply Chain Solutions and its features to customers for “Sales Activities Support” and new functions/features adoption.
• Create and Publish “Knowledge Base Articles” on Supply Chain Technology for customer's access through online support center.
• Participating in Product Testing of future software releases to help drive improved product quality

                                

Qualifications

• Degree in Chemical Engineering or Operations Research
• 0 – 2 years of relevant experience in consulting or technical support
• Ability to learn the designing, modeling and maintaining of decision support systems, either in AspenTech Refinery Supply Chain Planning product (Aspen PIMS) or similar products. Exposure to latest technologies, e.g. PIMS AO (Advanced Optimization), will be an added advantage.
• Ability to learn and support the development of planning models for Petroleum refineries and Petrochemical plants. Knowledge and experience in multi period and multi plant planning models is an added advantage.
• Competency in the use of Linear Programming techniques and ability to troubleshoot model structural issues.
• Knowledge of refinery process operations, scheduling, blending and oil movements
• Ability to learn the refinery economics and KPI’s
• Knowledge in crude assay management tool of AspenTech or equivalent products will be an added advantage
• Strong knowledge in using Excel spreadsheets and VBA. SQL knowledge is an added advantage.                               

• Capability to manage multiple tasks
• Fast learner with desire and motivation to learn and adopt cutting-edge technologies.
• Desire to learn general knowledge in other technology areas in AspenTech, e.g. MES or Engineering.
• Ability and motivation to do self-learning or self-training
• A team player with the ability to relate to customers and maintain good working relationship internally and externally.
• Strong written and oral English and Chinese communication skills. Additional language skills such as Korean is an added advantage.
• Hands-on problem-solving skills with a drive to deliver high quality work.
• Willing to travel 30-40% time, both domestic and international.

Aspen Technology, Inc., known as AspenTech, is a provider of software and services for the process and capital intensive industries. Headquartered in Bedford, Mass., we have more than 30 offices around the world. From our MIT roots to today, we lead through a commitment to solve our customers' biggest challenges and deliver innovative technology that enables them to navigate all market conditions.

Our corporate mission is to accelerate the digital transformation of the industries we serve by optimizing their assets to run safer, greener, longer and faster. This mission is becoming increasingly important as we operate in a world that is volatile, uncertain, complex and ambiguous (VUCA), and demands new responses from the corporate sector. Pressures for greater sustainability, along with changing global demographics and an evolving workforce, will continue to impact the industries we serve for years to come. We are committed to responding to these pressures in the most responsible way possible and enabling our customers to do the same.

As we elevate our customers’ level of operational excellence through asset optimization, we help them reduce greenhouse gas emissions and increase safety by improving reliability and eliminating inefficiencies in their operations, hence lowering their energy consumption and reducing the use of natural resources. By unlocking new levels of agility for these companies, we aim to support these industries in meeting all of today’s challenges.

AspenTech consistently delivers value through the combination of decades of industry experience, a unique asset lifecycle offering and our strategy to embed AI across all our solutions. This is how we enable our customers to push the boundaries of what’s possible, to safely run their assets to the limits of performance and maintain the highest levels of reliability and uptime. Every year, our customers create $50 billion in value through the use of AspenTech solutions.

#WeAreAspenTech