北京招聘

岗位职责
Example of Duties
?You will act as the point of contact between Patients, the medical practitioners and other staff. Your daily tasks will be diverse
?Conducts daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations.
?Assists patients and families with the completion of the satisfaction survey prior to discharge.
?Ensures that new patients receive an OASIS Patient Guide upon their admission to the hospital.
?Welcomes newly admitted patients and their families to the hospital.
?Accomplishes customer service patient service objectives by greeting patients; explaining services to patients; promoting the hospital and its services; interacting with patients with any issue, either by telephone, electronically, or face to face; keeping up to date with all things OASIS International Hospital in order to best inform patents
?Investigate and/or channel complaints or problems to appropriate Hospital staff. Assist in resolving conflicts and act as an intermediary between patients, families and staff; Report customer complaints and non-routine problems to CS Manager.
?Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
?Maintain weekly patient numbers/department/demographic data and other logs.
?Welcome all patients who enter the hospital while stationed in the lobby.
?Provide tours of the hospital to patients, patients’ families and friends, and other guests.
?Fulfills regular reception duties that include: greeting every patient, assisting patients with registering as new patients, guiding new patients to the clinics.
?Help patients throughout the prenatal checkup process and during their stay at the hospital. Respond to patients' needs, requests and concerns as appropriate.
?Perform as a medical liaison between physicians, local consultants and patients. Promote establishment and maintenance of meaningful communications between patients, families and staff; facilitate dialogue between patients, physicians, nurses, and ancillary personnel to resolve patient complaints and problems.
?Service improvement. Recommend establishment of policies and operating procedures to ensure positive patient-Hospital relations

任职资格
Performance Requirements
实际操作目标Operational Goals：

知识、能力、技术、特长Knowledge, Abilities, Skills, Traits：
Customer Service, Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence
最低学历Minimum Education Required：
本科 Bachelor degree

相关经验Minimum Experience Required：
?More than 2 years of related working experience.

语言能力 Language Requirement：
?English/Chinese language skills

    明德医院是北京一家综合性私立国际医院。国际医疗团队秉承愉快体验，尊享医疗的理念在全新的现代化医院内为国内外客人提供轻松、舒适、安全、注重隐私的全面医疗服务。当前医院特色科室有内科、外科、影像科、药房、中医以及牙科。其他科室及相关服务包括麻醉科、美容科、皮肤科、急诊医学科、耳鼻喉科、眼科、骨科、儿科、预防医学科、泌尿科等等。

    我们的医疗总监来自美国，有多年从事家庭临床医学的丰富经验，为广大外籍人士及其家庭提供高质量、权威的医疗服务。

    医院坐落于北京市朝阳区 798 艺术园区附近，占地面积12,000 平方米，院内设 60 余个私人病房。所有病房均采用现代装修理念，独立卫生间及各项设施一应俱全。医院还为精英人士提供了豪华私人疗养套间。借助前沿科技，OASIS 是北京为数不多的提供无射线危害核磁共振成像和全身断层扫描技术的私立医院。

“愉快体验，尊享医疗”便是我们对所有客人恪守的诺言。
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