客户服务代表
上海卡乐康包衣技术有限公司
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：制药/生物工程
职位信息
- 发布日期：2017-10-26
- 工作地点：上海-闵行区
- 工作经验：无工作经验
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：客服专员/助理
职位描述
职位描述：
Job Summary
This position serves as front line customer contact and liaison between our customers and internal departments in order to enhance customer satisfaction and provide high quality service. Plays a key role in meeting and exceeding our customer expectations, which ultimately will result in improved customer relations, increased customer loyalty and increased sales, thus resulting in Colorcon achieving its goal to be our customer's 'Supplier of Choice.' This position will have access to extremely confidential information; including customer account information, product applications, prices, purchase agreements and formulas.
Main Responsibilities
1.Maintain an accurate customer database and complete customer order profiles to ensure 100% error free order processing.
2.Prepare orders for processing by verifying previous purchase (or sample) and the correct pricing information.
3.Process orders in Oracle Order Management using customer order profiles.
4.Obtain carrier information on delivery service and cost to schedule expedited shipments.
5.Track shipments with freight carriers to ensure 100% on-time delivery.
6.Analyse Supplier Performance reports for accuracy.
7.Fulfil customer requests for Quality Assurance and Shipping documentation including: Certificates of Analysis, Material Safety Data Sheets, Certificates of Origin, and Packing Lists.
8.Coordinate customer requests for technical information and reference standards with Area Technical Managers.
9.Review orders on credit hold with Credit Analyst. Provide feedback to customers on order credit status.
10.Collect accurate information, research, respond and provide resolution to all customer inquiries including complaints, returns, pricing discrepancies, deductions and logistics issues.
11.Provide weekly Account Receivable updates to sales force.
12.Serve as back up for other Customer Service Coordinators.
13.Assist in process improvement teams/projects to automate manual processes, establish best practice and focus on high quality service levels.
Requirements：
1.Position requires a college above diploma (A.S. Degree in Business is preferred).
2.Must be proficient with Microsoft Office applications (Word and Excel a must), have the ability to prioritize, multi-task, and be flexible.
3.Must possess excellent phone skills and communication skills.
Job Summary
This position serves as front line customer contact and liaison between our customers and internal departments in order to enhance customer satisfaction and provide high quality service. Plays a key role in meeting and exceeding our customer expectations, which ultimately will result in improved customer relations, increased customer loyalty and increased sales, thus resulting in Colorcon achieving its goal to be our customer's 'Supplier of Choice.' This position will have access to extremely confidential information; including customer account information, product applications, prices, purchase agreements and formulas.
Main Responsibilities
1.Maintain an accurate customer database and complete customer order profiles to ensure 100% error free order processing.
2.Prepare orders for processing by verifying previous purchase (or sample) and the correct pricing information.
3.Process orders in Oracle Order Management using customer order profiles.
4.Obtain carrier information on delivery service and cost to schedule expedited shipments.
5.Track shipments with freight carriers to ensure 100% on-time delivery.
6.Analyse Supplier Performance reports for accuracy.
7.Fulfil customer requests for Quality Assurance and Shipping documentation including: Certificates of Analysis, Material Safety Data Sheets, Certificates of Origin, and Packing Lists.
8.Coordinate customer requests for technical information and reference standards with Area Technical Managers.
9.Review orders on credit hold with Credit Analyst. Provide feedback to customers on order credit status.
10.Collect accurate information, research, respond and provide resolution to all customer inquiries including complaints, returns, pricing discrepancies, deductions and logistics issues.
11.Provide weekly Account Receivable updates to sales force.
12.Serve as back up for other Customer Service Coordinators.
13.Assist in process improvement teams/projects to automate manual processes, establish best practice and focus on high quality service levels.
Requirements：
1.Position requires a college above diploma (A.S. Degree in Business is preferred).
2.Must be proficient with Microsoft Office applications (Word and Excel a must), have the ability to prioritize, multi-task, and be flexible.
3.Must possess excellent phone skills and communication skills.
职能类别： 客服专员/助理
关键字： 客户服务
公司介绍
卡乐康(Colorcon)是全球药剂开发领域的领导者，总部位于美国费城，成立于1961年，至今已有50年以上的历史。卡乐康以优质的产品、领先的制药技术及全面的增值服务，成为全球制药企业配方的合作伙伴。
卡乐康自1993年近入中国市场，并于1996年正式注册上海卡乐康包衣技术有限公司。在进入中国20年间，卡乐康推动了薄膜包衣及配方技术在中国制药领域的快速发展。我们的专利产品欧巴代(Opadry)系列，已经成为该领域中运用最广泛的产品之一，代表了当今薄膜包衣技术的最高水平，从而也为中国市场提供了与世界同步的选择。
经过多年的磨练，我们在中国的生产规模、员工队伍、销售利润都有了快速地增长，同时确立了在行业中的领导地位。欢迎你查看我们的网站——www.colorcon.com， www.colorcon.com.cn 来获得对公司情况的进一步了解。你会对我们是药用辅料领域的全球领先者以及我们将面临的巨大发展机会而感到兴奋!
因公司业务发展需要诚聘英才，如感兴趣者请联系我们
邮件:rying@colorcon.com
卡乐康自1993年近入中国市场，并于1996年正式注册上海卡乐康包衣技术有限公司。在进入中国20年间，卡乐康推动了薄膜包衣及配方技术在中国制药领域的快速发展。我们的专利产品欧巴代(Opadry)系列，已经成为该领域中运用最广泛的产品之一，代表了当今薄膜包衣技术的最高水平，从而也为中国市场提供了与世界同步的选择。
经过多年的磨练，我们在中国的生产规模、员工队伍、销售利润都有了快速地增长，同时确立了在行业中的领导地位。欢迎你查看我们的网站——www.colorcon.com， www.colorcon.com.cn 来获得对公司情况的进一步了解。你会对我们是药用辅料领域的全球领先者以及我们将面临的巨大发展机会而感到兴奋!
因公司业务发展需要诚聘英才，如感兴趣者请联系我们
邮件:rying@colorcon.com
联系方式
- Email：rying@colorcon.com
- 公司地址：地址：span春东路588号（近银都路）