北京 [切换城市] 北京招聘北京客服及技术支持招聘北京售前/售后技术支持工程师招聘

Customer Support Engineer客户支持工程师

牛津仪器科技(上海)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:仪器仪表/工业自动化

职位信息

  • 发布日期:2017-08-14
  • 工作地点:上海
  • 招聘人数:3人
  • 工作经验:5-7年经验
  • 学历要求:专业培训
  • 职位月薪:1-1.5万/月
  • 职位类别:售前/售后技术支持工程师  

职位描述

职位描述:
Key Responsibilities:
? Perform maintenance, repair and troubleshooting on HHA product line in service depot.
? Perform on-site installations on HHA product line.
? Provide on-site trainings to end users on the proper operation of systems, basic analytical results and system care.
? Render system upgrades, routine functionality checks, and recertification in accordance to departmental pre-established standard operating procedures and policies.
? Ensure that all resources allocated i.e. tools, test equipments are maintained in good condition.
? Promote service offerings, for example, Service contract, PM, parts/consumables etc…
? Maintain and develop knowledge of assigned products, common applications and attend appropriate training where necessary.
? Support HHA Sales/Marketing in furnishing new instrument sale opportunities, existing system upgrades, service support contracts and other market intelligence whilst in contact with customers.
? Assist in knowledge transfer by training customers and company employees when required.
? Maintain awareness of, and minimize where possible, the expenses incurred in day to day support activities, both in terms of time and spares consumption.
? Ensure all work is carried out safely, and comply with health and safety at work regulations.
? Participate in training and development activities as required.
? Undertake other duties and projects as assigned by direct supervisor and/or management.

Position Requirements:
? Minimum 3-year technical degree/diploma in mechanical, electrical or related discipline.
? More than 5 years working experience in the scientific instrumentation industry, Service experience with OES and/or XRF technology is preferred.
? Proven strong technical competencies in the repair and troubleshooting of analytical instruments.
? Sufficient experience in setting up repair procedures and well versed with handling of high end service tools and equipment
? Up to 90% travel.
? Customer focused and open-minded
? Must be very good in communication
? High levels of energy and drive.
? Used to following basic logical and technical processes to resolve the service calls within shortest possible time.
? Able to work autonomously, but get along well with other staff
? Good command in written and oral English
? Proficient in MS Office software
? Good at PC hardware and software skills

职能类别: 售前/售后技术支持工程师

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公司介绍

牛津仪器科技(上海)有限公司隶属于英国牛津仪器集团。
牛津仪器1959年创建于英国牛津,是英国伦敦证交所的上市公司,为工业和科研客户提供分析设备、半导体设备、超导磁体、超低温设备等高科技解决方案及相关服务和支持。
在六十多年的发展过程中,牛津仪器公司凭借自身的科研优势、出色的技术管理和产品服务为全球科技发展做出了贡献。
目前牛津仪器现已成为科学仪器领域的跨国集团公司,生产基地、销售服务网络和客户遍及一百多个国家和地区。
牛津仪器始终关注和支持着中国的发展,其产品于40年前就进入了中国市场,目前在上海设有销售、研发和全国售后服务中心 ,在北京、广州设有办事处,旨在为广大中国用户提供及时、有效的服务。
为了进一步支持中国科研的发展,2013年牛津仪器设立了“马丁·伍德爵士中国奖”,迄今已举办四届,共有十位物理研究领域的年轻科学家获奖。牛津仪器先后在中国多所知名院校设立了“明日之星奖学金”,以鼓励在纳米科学领域有创新科研成果的优秀硕士或博士生。

联系方式

  • 公司地址:西城区西什库大街31号院17号楼1层