IT Support Analyst
乔达国际货运代理（深圳）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2017-03-18
- 工作地点：深圳
- 招聘人数：若干人
- 工作经验：1年经验
- 学历要求：本科
- 语言要求：英语
- 职位月薪：6.5-7.5千/月
- 职位类别：其他 项目执行/协调人员
职位描述
职位描述：
Responsibilities:
1.Provide IT application support for APAC organization.
2.Capture issues. Analyze, troubleshoot, resolve or escalate to the application teams.
3.Manage support issue and request on the ticket management system.
4.Assist in implementation on local and regional projects.
5.Perform system release testing.
6.Check, monitor and resolve system issues and EDI failures.
7.To monitor and achieve Key Performance Indicators (KPI).
8.Provide training to end users on IT solution.
Requirements:
1.University degree, specialization in IT, Logistic IT or Supply Chain IT;
2.Fluent in business level communication in both verbal and written English and Mandarin,good English speaking is highly preferred.
3.1-2 years of experience in IT application support is preferred.
4.Good IT analytic and trouble shooting skills with ability to prioritize tasks.
5.Motivated, organised and can work under pressure with tight deadlines.
6.Ability to communicate technical solutions to a non-technical audience,ability to go into details of issues or requirements.
7.Flexibility is required to support occasional migration or setup activities
8.Exposed to configuration tools, databases, EDI, BI tools is an added advantage (not required for internal applicants as training will be provided).
9.Willingness to learn new technologies and tools.
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Responsibilities:
1.Provide IT application support for APAC organization.
2.Capture issues. Analyze, troubleshoot, resolve or escalate to the application teams.
3.Manage support issue and request on the ticket management system.
4.Assist in implementation on local and regional projects.
5.Perform system release testing.
6.Check, monitor and resolve system issues and EDI failures.
7.To monitor and achieve Key Performance Indicators (KPI).
8.Provide training to end users on IT solution.
Requirements:
1.University degree, specialization in IT, Logistic IT or Supply Chain IT;
2.Fluent in business level communication in both verbal and written English and Mandarin,good English speaking is highly preferred.
3.1-2 years of experience in IT application support is preferred.
4.Good IT analytic and trouble shooting skills with ability to prioritize tasks.
5.Motivated, organised and can work under pressure with tight deadlines.
6.Ability to communicate technical solutions to a non-technical audience,ability to go into details of issues or requirements.
7.Flexibility is required to support occasional migration or setup activities
8.Exposed to configuration tools, databases, EDI, BI tools is an added advantage (not required for internal applicants as training will be provided).
9.Willingness to learn new technologies and tools.
职能类别： 其他 项目执行/协调人员
公司介绍
GEODIS makes customers more competitive by delivering their cargo across five continents and by making their supply chain transparent and easy to manage. With its five lines of business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), GEODIS manages its customers Supply Chain by providing end-to-end solutions enabled by our people, our infrastructure, processes and systems.
Our Freight Forwarding division has more than 9,000 employees in over 60 countries. The entire GEODIS Group, being a global logistics provider with 30,000 employees, spans a network covering 120 countries. As part of the French railway company SNCF, GEODIS offers a wide range of sustainable, innovative and cost saving multimodal solutions.
Our Freight Forwarding division has more than 9,000 employees in over 60 countries. The entire GEODIS Group, being a global logistics provider with 30,000 employees, spans a network covering 120 countries. As part of the French railway company SNCF, GEODIS offers a wide range of sustainable, innovative and cost saving multimodal solutions.
联系方式
- 公司地址：上班地址：广东省深圳市福田保税区