北京招聘

职位描述：
POSITION OVERVIEW
1. The main role of a Delivery manager is to manage the service delivery processes to AM's clients.
2. The service delivery manager is to work with his/her team to ensure the highest level of quality in delivery to Aspiring Minds’ business customers.
3.The candidate will be involved in drawing and executing the right processes and developing appropriate product knowledge in the team.
4.The candidate will also take responsibility for managing and optimizing costs.
5. The candidate will directly communicate with customers other than managing a team.
6.S/he will also interact with internal product and business development teams to ensure smooth execution and also prescribe new ideas.
7.S/he will take overall responsibility for customer satisfaction and aid the business development team for farming accounts.

 KEY RESPONSIBILITIES ？
1. Key Accounts handling and management
2. The main role of the service delivery manager is to establish and execute service delivery processes.
3. Understanding client requirements and conceptualizing a plan to service the client.
4. Manage and drive in-house team to get timely delivery with the client. ？
5. Communicate regularly with the client to inform them about progress, address any servicing issues.
6. Communicate with Overseas Headquarters to resolve customer queries. ？
7. Report client servicing efficiency through regular MIS and analytical update to management. ？
8. Build long term relationship with the client. ？
9. Responsible for customer accounts receivable tracking ？
10. Responsible for the daily management of the customer service team, including customer service training, performance appraisal, recruitment ？
11. Responsible for managing the quality of deliverables of service and products ensuring Aspiring Minds standards are applied. ？ 12.To reduce costs and streamline the process without adversely impacting the client experience. ？
13.To constantly assess customer feedback and make necessary improvements.


REQUIREMENTS
1.4+ years of experience in Client servicing or Delivery role (B2B solutions)
2.Strong ownership skills with a results driven attitude
3. Proficiency in Mandarin and English (reading, writing and speaking)
4.Experience managing a team and should possess strong team management skills
5.Entrepreneurial, a free thinker but one that is able to execute process and own ‘the’ process
6.Client Relationship management skills
7.Excellent Time management skills 举报 分享

爱斯曼德测评（Aspiring Minds）,目前是全球最大的职业能力测评公司之一，由美国麻省理工学院计算机与人工智能实验室和哈佛商学院校友在2008年联合创办，旨在将人工智能和机器学习技术应用于人才测评领域，目前已服务2000+企业，覆盖900多种岗位，开发出数百个行业技能测评模块，涉及IT、通信、金融、能源、制造、服务业等领域, 目前客户包括百度、亚马逊、亚信、中兴、苹果、华为、渣打银行、微软、Wipro、埃森哲、雅培等。